Privacy Policy

Overview

Signal Hill Fence & Deck ("we," "us," or "our") operates the website at signalhillfenceanddeck.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use that information, and your rights regarding your personal data. By using this site, you agree to the practices described here.

If you have questions about this policy, contact us at sales@signalhillfenceanddeck.com.

Information We Collect

Information you provide directly

When you fill out a contact form, request an estimate, or send us an email, you may provide your name, phone number, email address, physical address, and details about your project. We collect this information only when you choose to share it with us.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and the time and date of your visit. This data is typically collected through cookies, analytics tools, and server logs.

Cookies and tracking technologies

Our website may use cookies - small text files stored on your device - to improve your browsing experience, remember your preferences, and analyze how visitors use the site. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site, but it will not prevent you from using it.

We may use third-party analytics tools such as Google Analytics. These services collect usage data on our behalf and are subject to their own privacy policies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates or project consultations.
• Schedule and fulfill the services you request.
• Send you follow-up communications related to your project or inquiry.
• Improve our website, understand how visitors use it, and fix any issues that arise.
• Comply with legal obligations and protect our legal rights where necessary.

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to the services you contacted us about, unless required by law or you give us permission.

How We Share Your Information

We do not share your personal information with outside companies for their own marketing or sales purposes. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website or business, such as web hosting providers or analytics platforms. These parties are bound to use your information only to provide services to us.
• If required by law, court order, or government authority.
• To protect the rights, safety, or property of Signal Hill Fence & Deck, our customers, or others.

Data Retention

We keep your personal information for as long as it is reasonably necessary to fulfill the purpose it was collected for - typically the duration of your project or business relationship with us - plus any period required by applicable law. Contact form submissions and correspondence are generally retained for up to three years unless you ask us to remove them sooner.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information. These may include:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to certain legal exceptions.
• The right to opt out of any marketing communications we may send.

To exercise any of these rights, contact us at sales@signalhillfenceanddeck.com. We will respond to your request within a reasonable time.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption to protect data in transit. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.

Third-Party Links

Our website may contain links to other websites we do not operate. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have received information from a child under 13, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. We encourage you to review this page periodically.

Contact Us About This Policy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: